Terms and Conditions

Last Updated: January 2025

1. Acceptance of Terms

By accessing and using our corporate catering services for organizing business receptions and events, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These terms constitute a legally binding agreement between you (the "Client") and our organization (the "Service Provider"). If you do not agree with any part of these terms, you must discontinue use of our services immediately.

These terms apply to all services provided, including event planning, catering arrangements, venue coordination, and all related activities associated with corporate receptions and business gatherings.

2. User Obligations

2.1 Client Responsibilities

Clients engaging our services for corporate catering events agree to fulfill the following obligations:

  • Provide accurate and complete information regarding event requirements, including guest count, dietary restrictions, venue details, and specific preferences
  • Respond promptly to all communications and requests for information within specified timeframes
  • Ensure timely payment according to the agreed payment schedule and terms
  • Notify us of any changes to event details at least 72 hours in advance
  • Ensure venue accessibility and compliance with health and safety regulations
  • Obtain all necessary permits and authorizations required for the event
  • Maintain respectful and professional communication with our staff and representatives

2.2 Booking Requirements

All bookings must be confirmed with a signed agreement and initial deposit. Clients must provide final guest numbers and menu selections no later than five business days before the scheduled event. Failure to provide accurate information may result in service modifications or additional charges.

3. Service Limitations

3.1 Scope of Services

Our services are limited to the planning, coordination, and execution of corporate catering events as specifically outlined in the service agreement. We reserve the right to decline services that fall outside our operational capabilities or that may compromise quality standards.

Service Availability:

Services are subject to availability and must be booked in advance. We cannot guarantee accommodation of last-minute requests or changes. Seasonal variations may affect menu options and pricing structures.

3.2 Capacity Limitations

  • Maximum guest capacity varies by venue and event type
  • Menu customization options depend on dietary requirements and ingredient availability
  • Service hours are subject to venue regulations and staff availability
  • Equipment and furnishing options are limited to our inventory and partner resources

3.3 Force Majeure

We shall not be held liable for failure to perform services due to circumstances beyond our reasonable control, including but not limited to natural disasters, government restrictions, pandemics, supplier failures, or other unforeseen events that make performance impossible or impractical.

4. Intellectual Property Rights

All content, materials, designs, concepts, recipes, presentation styles, branding elements, photographs, videos, and documentation created or provided by our organization remain our exclusive intellectual property. This includes but is not limited to:

  • Event design concepts and thematic presentations
  • Proprietary recipes and culinary techniques
  • Marketing materials, photographs, and promotional content
  • Business methodologies and operational procedures
  • Software, applications, and digital platforms used in service delivery

Usage Rights:

Clients may not reproduce, distribute, modify, or commercially exploit any of our intellectual property without prior written consent. Event photographs and materials may be used by us for marketing purposes unless specifically requested otherwise in writing.

5. Liability Limitations

5.1 General Limitations

To the maximum extent permitted by law, our liability for any claims arising from our services is limited to the total amount paid by the Client for the specific event in question. We shall not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to loss of profits, business interruption, or reputational damage.

5.2 Food Safety and Allergies

While we maintain the highest standards of food safety and hygiene, Clients must inform us of all dietary restrictions and allergies. We cannot guarantee complete absence of allergens due to potential cross-contamination in preparation facilities. Clients assume responsibility for communicating dietary requirements to their guests.

5.3 Third-Party Services

When third-party vendors or venues are involved in event execution, we act as coordinators but cannot be held responsible for their independent actions, failures, or negligence. Clients are encouraged to review third-party terms separately.

5.4 Property Damage

We maintain appropriate insurance coverage for our operations. However, we are not liable for damage to client property or venues caused by factors outside our control, including guest behavior or venue-related issues.

6. Payment Terms and Cancellation Policy

6.1 Payment Schedule

A non-refundable deposit of 30% is required upon booking confirmation. The remaining balance must be paid no later than seven business days before the event date. Late payments may result in service cancellation and forfeiture of deposits.

6.2 Cancellation Terms

  • Cancellations made more than 30 days before the event: 50% refund of total payment
  • Cancellations made 15-30 days before: 25% refund of total payment
  • Cancellations made less than 15 days before: No refund provided
  • Deposits are non-refundable under all circumstances

7. Dispute Resolution

7.1 Negotiation and Mediation

In the event of any dispute, controversy, or claim arising from these Terms and Conditions or our services, both parties agree to first attempt resolution through good-faith negotiation. If negotiation fails within 30 days, the parties agree to participate in mediation before pursuing legal action.

7.2 Arbitration

If mediation proves unsuccessful, disputes shall be resolved through binding arbitration conducted by a mutually agreed-upon arbitrator. The arbitration shall be conducted in accordance with established arbitration rules, and the decision shall be final and binding on both parties.

7.3 Governing Law

These Terms and Conditions shall be governed by and construed in accordance with applicable local laws and regulations. Both parties submit to the exclusive jurisdiction of local courts for any matters not resolved through arbitration.

8. Privacy and Data Protection

We are committed to protecting client privacy and personal information. All data collected during the booking and service delivery process is handled in accordance with applicable data protection regulations. We collect only information necessary for service provision and do not share client data with unauthorized third parties.

Clients have the right to access, correct, or request deletion of their personal information, subject to our legitimate business needs and legal obligations to maintain certain records.

9. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes become effective immediately upon posting to our website or notification to clients. Continued use of our services after modifications constitutes acceptance of revised terms. Clients are encouraged to review these terms periodically.

For existing bookings, the terms in effect at the time of booking shall apply unless otherwise mutually agreed in writing.

10. Severability and Entire Agreement

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. These Terms and Conditions, together with any signed service agreements, constitute the entire agreement between parties and supersede all prior discussions, negotiations, or agreements.

Acknowledgment:

By using our services, you acknowledge that you have read these Terms and Conditions in their entirety, understand their implications, and agree to be legally bound by all provisions contained herein.